Support | Nori.mx

Need help with your software?

If you are a Nori.mx client and need technical assistance, want to report a problem, or request an enhancement, here is how to contact us and what to expect.

For quick inquiries and ticket follow-ups.

Message on WhatsApp

Email

For detailed reports and formal requests.

Send email

Phone

For emergencies or critical production issues.

Call now

Response times

Our support commitment depends on the severity of the issue:

Critical

Production system down or inoperable.

Response: 2 hours

High

Important functionality affected but system operational.

Response: 8 hours

Medium

Minor error or adjustment request.

Response: 24 hours

Low

General inquiry, enhancement, or new feature.

Response: 48 hours

Response times apply on business days (Monday through Friday, 9:00 AM to 6:00 PM Central Mexico time). Clients with a Support & Evolution plan have priority.

How to report a problem

To help us assist you as quickly as possible, include this information when reporting:

System or project name: Which of your applications is affected?
Problem description: What did you expect to happen and what actually happened?
Steps to reproduce: What did you do right before the error occurred?
Screenshots: If possible, attach an image of the error.
Severity: Is it critical, high, medium, or low?

Not a client yet?

If you are interested in our software development, AI, apps, or IoT services, schedule a free consultation.

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